Frequently Asked Questions

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You can apply online using the careers tab on our website or by email apply@luxhomecare.org.

We serve the following counties: 

• Mecklenburg
• Gaston
• Union
• Anson
• Stanly
• Cabarrus
• Lincoln
• Cleveland
• Catawba
• Rowan
• Montgomery
• Polk
• Rutherford
• Burke
• Iredell
• Davidson
• Davie
• Randolph

Yes, just reach out to us!

We accept private pay, Medicaid, Blue Cross Blue Shield of NC Healthy Blue, WellCare NC, United Healthcare of NC, Carolina Complete Health.

At Lux Home Care, we only hire the best caregivers! However, we do understand that some patients and caregivers may not be as compatible as you would like. If any concerns arise, we will be happy to sort out any issue or match you will another amazing caregiver.

Please feel free to contact us with any questions you may have. We are happy to help in any way possible!

Yes, we want you to feel confident in your decision to work with us! Contact our agency & we will pair you with a current patient's family.

At Lux Home Care, we only hire the best caregivers! We use serval recruitment tactics, such as: contacting us through our website, reaching out to recent graduates from certifications, and word of mouth. 

We believe there is no such thing as a tough patient! Our staff is fully trained. We also have ongoing training to ensure that our staff is fully prepared for any situation. 

Our caregivers are available 24/7

Yes, we always conduct thorough interviews and background checks of all employees. Our caregivers are insured!

We can serve all ages, we are able to provide quality care to all patients.

Here's a detailed breakdown of our onboarding training process. PowerPoint presentations covering essential topics including:

1.  Beneficiary Rights

2.  Confidentiality and Privacy Practices

3.  Personal Care Skills (such as dressing, bathing, etc.)

4.  Documentation and Reporting of Incidents

5.  Infection Control

6.  Recognizing and Reporting Cases of Abuse or Neglect

7.  Degenerative Diseases

·  Practical skills assessments to ensure competency.

·  An aide checklist overseen by a Registered Nurse (RN).

·  Provision of certificates upon completion of each module.

Furthermore, we conduct quarterly refresher training sessions covering various aspects of healthcare and homecare to ensure ongoing skill development and knowledge enhancement for our staff.

At Lux Home Care, we believe in taking care of our team just as much as our clients. We offer fantastic benefits designed to support your growth and well-being:

• Flexible Work Schedule: We know life can be hectic, so we offer schedules that fit around your personal needs, giving you the balance you deserve.
• CNA Course Reimbursement: We are committed to your career advancement. After one year with us, we’ll reimburse the cost of your CNA course!
• Close-Knit Workforce: Join a team where everyone knows your name! Our supportive and collaborative environment makes Lux Home Care feel like a second family.